I have no idea how to fix it and I'm desperate, I followed the instructions customer service gave me to update the BIOS and it didn't fix the problem, now they're telling me to change the settings so my laptop never goes into sleep/hibernate (it's called suspender in Spanish), but I don't want to prevent my laptop from never going to sleep, I just want it to wake up. all you have to do is press the power button or lift the laptop lid. With the speed and agility of the Intel Evo Platform, the Razer Book can wake up at a moments notice and is tuned, tested, and trusted to deliver. This is becoming really annoying because I have to keep turning it on and off even when I intend to use it again in an hour or so. With power management options, you can configure Windows 10 wake PC from sleep. My problem is that if I close the lid of my laptop or leave it on until it goes to sleep, most of the times it will not wake up from sleep mode (but it's still on, the power light is on and the fans sometimes make noise) and I have to shut it down by pressing the power button for several seconds and turn it on again. Hi everyone! I really hope someone can help me, because I've contacted customer service twice and the only solution they would provide is to update my BIOS (which I did already twice btw).
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